Contact Support

You can reach us even if you cannot sign in. For an accepted job, use Report a problem on that job so we have the booking in front of us.

Email Support

Email [email protected]. That is the address HAULNET LTD uses for support and privacy questions. Include your job reference if you have one. Never send your password, card details or a password-reset link.

Company details

HaulNet is a trading name of HAULNET LTD, registered in England and Wales, company number 17551445. Registered office: 42 Farmer Street, Wakefield, WF3 3SY.

Report a problem

If a quote has been accepted, open that job and choose Report a problem before the deadline shown. For new bookings that is UK midnight after three full days following the agreed delivery date. That pauses automatic completion while we look into it. A report is not an automatic refund.

Use Report a problem for the job itself. Use Support (email or a ticket) for account access, payments that look wrong, or anything you cannot open on the job.

Support tickets

Signed-in members can open a private ticket. Replies stay in your account.

Open your support tickets

Account access

Reset your password

If you cannot get into your account, email [email protected] from the address you registered with.

Common questions are on the FAQ, including fees, document checks, refunds and staying safe.